Does first impression matter to the clients?

Future of Work

|

Insights/News

Does first impression matter to the clients?

by
Jordan Lok
,
February 28, 2023

Jordan Lok

An INFJ personality type and a savant of everything peculiar, Jordan often finds themself dabbling in the likes of self-advocating, creative writing and music.

February 26, 2024

A first impression is a lasting one. It can make or break a deal, influence an opinion, and determine whether or not you get a second chance. So, how significant are first impressions? Does the adage "you only have one chance to make a first impression" ring true?

In short, yes. First impressions matter—a lot. In fact, according to some research, you have as little as 7 seconds to make a good first impression. So that's not very long at all. But don't despair—there are ways to ensure your first impression is positive. 

The psychology of first impressions and why they matter in business

The psychology of first impressions must be considered in the business world. Making the right first impression is important because it can heavily influence the quality and longevity of your relationships with prospective customers. 

Research indicates that an initial meeting between two people often sets the tone for their future relationship. 

Furthermore, securing your first client is essential and requires you to create a positive initial impression to have them believe in you as a reliable partner and investor. To do so, small businesses should strive to be timely, professional, and personable. 

Taking the time to listen carefully, understand, and share pertinent insights will go a long way in securing trust with potential clients. Ultimately, leaving a lasting, favourable impression is key to mutually valuable business partnerships.

How to make a great first impression with potential clients

Making a great first impression when meeting potential clients is essential to building trust and loyalty between you and the client. In addition, it helps form an initial connection that can be built upon over time. 

To make a great first impression, focus on having good body language, being professional in your dress, arriving prepared with knowledge about the client's industry or business, being courteous, showing flexibility and respect for their opinions and most importantly, listening actively to their needs. Taking these small steps can help you create a lasting impression that will benefit you and the client in the long run.

Securing your first client can be challenging; it takes preparation, practice, and a great first impression. To make a positive impact on potential clients at your next meeting, plan to dress appropriately, be punctual, speak confidently about the value of your services or products, listen actively, and ask questions. 

It is also important to come prepared with marketing materials or portfolio samples that will assist in reinforcing the quality of your offerings. 

Furthermore, developing an understanding of their needs and how you can specifically help them is essential for creating a strong connection; when clients feel heard and understood during a meeting, they'll remember you fondly. 

Building rapport through small talk is another excellent way to ensure the conversation flows freely and make them take notice. 

Finally, following up with them afterwards shows that their time was valued, which always goes a long way in securing clients now and in the future.

First impression blunders to avoid when meeting new clients

When securing your first client, it's crucial to make a good impression. To ensure the best possible encounter and help you stand out from your competition, there are several things to avoid at that all-important initial meeting. 

Showing up late displays a lack of interest and respect, so do everything you can to be punctual. But, on the other hand, dress too casually, and you won't come across as very professional. 

Finally, poor preparation can show that you don't take the opportunity or the client seriously; be sure to research your client upfront so you can customize your pitch accordingly. 

Remember these tips for conversation topics and body language during the rendezvous to boost a positive impression.

Tips for leaving a lasting positive impression on clients

Securing your first client is an important step in leaving a lasting positive impression. To impress clients, start by being on time, attentive and professional while communicating with them. 

Being organized in terms of communication and results can also show a level of reliability and trustworthiness that will stand out to the client. 

Securing your first client is often the most challenging step in getting a business off the ground, but it can also be the most rewarding. To ensure you make a lasting positive impression, it's important to keep quality and professionalism top of mind. 

From the initial contact to follow-ups and post-project communication, maintain a friendly but professional attitude that keeps clients engaged. Plus, take the extra step to learn more about their specific needs and provide feedback on how you can best meet their goals. 

By making sure each interaction leaves them satisfied, your clients will recognize you as an expert in your field and be more likely to recommend your services in the future.

Along with this, be honest and transparent during client interaction. This could include recognizing areas where you may have less expertise or need extra work to follow through. 

Lastly, it's essential to consistently communicate expectations for successful results clearly and effectively between both parties throughout the process.

Conclusion

Given that first impressions are so important in business, it's critical that you know how to make a great one. 

The good news is that by following the tips outlined above, you'll be well on your way to impressing potential clients and leaving lasting positive impressions. Just be sure to avoid any common blunders we listed, and you'll be set.

In the future work program, you will learn how to earn your clients' trust to make a lasting first impression matter to your clients, thus building effective client relationships and growing your brand in today's digital world.

We have free training available to unemployed and underemployed youths below 35 from families in the B40 income tier. With our program, you'll gain the skills you need to kickstart your freelancing and full-time career and succeed—all online.

Apply for a free training today and get started on your exciting new career!

Do you have any other tips for making great first impressions? We'd love to hear them.

Spread the Word,
Don't Keep This Knowledge to Yourself!

More in

Future of Work